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Terms of Service

Terms of Service

DG Parcel reserves the right to change these Service Terms at any time without notice.

1. Quotations

1.1. Quotes are estimated costs based on the information supplied and are valid for 30 calendar days from the date provided unless otherwise explicitly stated in correspondence.

1.2. Shipping charges are based on the chargeable weight of a shipment. Chargeable weight is the greater of the actual or volumetric weight of a package. The dimensions of a package are taken as per the largest possible dimension. If a package is bulging or has a part that sticks out, then the dimensions will be calculated according to the maximum footprint of the package.

1.3. A final quote will be confirmed once shipment details, including weight and dimensions, have been verified. After 30 days, or the timeframe specified, quotes will be revised.

2. Payment

2.1. Payment can be made by debit card, credit card, PayPal, or bank transfer.

2.2. Payment is required before DG Parcel can release the shipment.

2.3. As far as possible, DG Parcel will attempt to quote accurately in advance of shipping. However, the final price will be set once the consignment has been prepared for shipment, after such consignments have been received and reviewed, packaged in compliance with applicable Dangerous Goods regulations, and the final weight and dimensions have been verified.

2.4. Surcharges may apply to some shipments if special packing materials are required according to regulations, where couriers determine a shipping address to be a remote location or according to the type of Dangerous Goods.

3. Inspection

3.1. DG Parcel reserves the right to open and inspect any consignment for safety and security reasons.

4. Collection

4.1. DG Parcel shall use reasonable endeavours to collect consignments during a collection timeframe; however, timeframes are not guaranteed, and DG Parcel shall not be held liable for any loss or delays arising from collections outside of agreed timeframes.

4.2. Please ensure you are in at the collection time you request. Additional surcharges may be applied if the goods are unavailable when the driver attempts to collect them.

4.3. Your package will be handled multiple times in transit and may have packages stacked on top. You must pack consignments as instructed by DG Parcel using packaging strong enough to withstand courier transportation. If the packaging is insufficient, you risk your package being damaged in transit and cannot claim compensation.

4.4. Use strong,good-quality packaging, ensuring sufficient packaging to limit the movement of the contents and protect them during transit. All packages must be fully sealed with packing tape.

4.5. You must Attach a shipping label provided by DG Parcel to each package. The label should be of good quality print and not obscured by other labels, documents or packing tape.

5. Liability for loss & damage

5.1. DG Parcel Standard Liability provides cover for loss or damage to a consignment up to the value of £100 for UK-originating shipments and $100 for USA-originating shipments.

5.2. Customers may purchase Extended Liability cover up to the value of £1,000 for UK-originating shipments and $1,500 for USA-originating shipments, at the cost of 3% of the gross consignment value. Please contact us before proceeding with a shipment to confirm that items can be covered.

5.3. Where loss or damage to a consignment occurs during transit with a contracted third-party courier and not whilst, in possession of DG Parcel, our standard liability cover terms apply.

5.4. DG Parcel’s sole liability to the customer and the customer’s sole remedy from DG Parcel is the repair/replace remedy (hereinafter referred to as the ‘Repair/Replace Remedy’), which shall be subject to the standard limits on liability set out this Terms of service.

5.5. If the Items are considered reparable, and the repair costs are lower than the replacement costs, then we are only liable for the repair costs,i.e.,the lower cost option.

5.6. Any compensation payable for loss or damage shall be limited to the value of the repair costs of the Item(s) damaged or, if they are lost or damaged beyond repair, the lowest of: Their replacement cost, taking account of depreciation for wear and tear; and Where you are selling the Items, the actual wholesale value of the Item(s) at the time of collection, not the resale price.

5.7. In no circumstances shall DG Parcel’s total maximum liability arising under or in connection with a consignment exceed the value of one hundred pounds (£100.00) for UK-originating shipments or one hundred US dollars ($100) for USA-originating shipments or the declared value for Extended Liability if applicable, and subject always to the Terms of Service herein, whether in contract, tort (including negligence), breach of statutory duty or otherwise.

5.8. To establish the extent of our liability, we shall require proof of the value for the entire consignment, proof of purchase of the item (if purchase proof cannot be provided, then another suitable proof,e.g.,a web link to a website selling the Item) and any part or parts of it which make it up.

6. Liability for delay

6.1. DG Parcel shall use all reasonable endeavours to adhere to the intended transit times, which are estimates only; as such, delivery time is not of the essence of this agreement. You acknowledge and agree that DG Parcel shall not be liable to you in respect of any losses incurred by you in respect of a delay, including (but not limited to) any delay due to: Force Majeure delays; Acts or omissions of customs or other regulatory agencies. The consignment being held up in customs for formal entry clearance or because duty is payable. The consignment being seized by any customs authority; oroInsufficient or inaccurate customer documentation, whether or not completed by DG Parcel.

6.2. We shall not be liable to you in contract, tort (including negligence) or otherwise for any consequential, special, or incidental loss or damage (whether direct or indirect) or any loss of profit, expected profits, business, data, opportunity, revenue, goodwill, or reputation arising from your use of the DG Parcel services. 6.3. It is your responsibility to ensure that the DG Parcel liability limits are adequate to satisfy any foreseeable and consequential losses that you may suffer in the event that DG Parcel is found to be in breach of this Agreement.

6.3. DG Parcel can refuse carriage at any time in its sole consideration.


7. Customs clearance


7.1. If a shipment cannot be delivered and is returned to DG Parcel through no fault of DG Parcel, the associated return charges will be billed to the sender. Such scenarios may arise where a receiver fails to comply with local laws and regulations to receive the goods, where the receiver fails to plan where required for the customs clearance of a consignment, or where the sender has provided invalid, insufficient, or otherwise bad information relating to the consignment which DG Parcel accepts in good faith.


7.2. If a customer or consignee refuses to pay any charges relating to customs and duties and taxes (and any additional surcharges levied by DG Parcel in respect thereof) due in respect of a consignment and as a result, it or a part of it is not delivered, DG Parcel shall not incur any liability and may request abandonment of the consignment to avoid a return.


8. Force Majeure


8.1. If DG Parcel is unable to perform any obligation under this Agreement as planned due to a Force Majeure event or accidents beyond its reasonable control, including without limitation strikes, lock-outs or other industrial disputes (whether involving the workforce of DGParcel, the DG Parcel network or any other party), and (including being prevented from collecting, delivering, custom clearing consignments) failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, adverse weather conditions or default of DG Parcel, consultants or sub-contractors, DG Parcel’s failure to perform that obligation shall not constitute a breach or default under this Agreement.


8.2. DG Parcel will notify the customer once the performance of its obligations under this Agreement is no longer prevented due to the Force Majeure event.


8.3. If the Force Majeure event continues for a period of more than thirty (30) days, either party may cancel the order and terminate this Agreement provided such Force Majeure Event is continuing at the date of termination. In such circumstances, we shall arrange to return your consignment to you at the collection point as soon as reasonably practicable and at your sole cost and expense.


9. Claims


9.1. All claims must be received in writing by DG Parcel within seven (7) days of the date of delivery in the case of damage, and thirty (30) days of the collection date, in the case of loss.


9.2. Should the customer fail to comply with the claim time limits specified in this clause, you release DG Parcel from all claims, demands and damages (actual and consequential and direct and indirect) of every kind and nature, known and unknown, suspected, and unsuspected, disclosed, and undisclosed, arising out of or in any way connected with the potential claim to the fullest extent permitted by law.


9.3. Where the claim is regarding damage, for us to consider a claim, the Items, along with the original packaging, should be made available to us for inspection at the original delivery location.


9.4. If Damage to items is discovered after the items have been moved to another location by the consignee or under the consignee’s direction or after having discarded the original packaging, such actions may invalidate DG Parcel’s liability conditions and, therefore, your ability to file a claim if damage to the items is subsequently reported, albeit within the claim time limit.


9.5. Where exterior packaging is discovered damaged upon delivery at the delivery point, the customer must send photos of the unopened box ‘as received’ showing the external damage.


9.6. Where the claim is regarding loss, you must grant DG Parcel a search window of up to sixty (60) days which shall run from the date you notified us in writing of the loss, i.e., non-delivery.


9.7. A claim for lost or damaged goods will be rejected if items claimed for were not declared by the Customer when completing the DG Parcel consignment form or are missing from the commercial invoice provided by the Customer.


9.8. We do not accept claims for mechanical derangement. This is when an item is reported as faulty or broken but shows no clear external evidence of damage in transit.


9.9. We do not accept claims for damage to packaging materials, either external or internal.


9.10. Consignments must be packed using strong, good-quality packaging, and there must be sufficient internal packaging. This includes ensuring a minimum of 5cm of cushioning between items in the carton and between items and the carton wall. All remaining spaces should be filled with suitable cushioning to limit the movement of the contents and protect them during transit. Claims will be rejected if it is deemed that the internal or external packaging was not suitable to protect the consignment during transit.

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